"We have no patent on anything we do and anything we do can be copied by anyone else ... but you can´t copy the heart and soul of a business. That´s created by people. People who know what they are doing, why they are creating a special experience for every costumer, and how to make it their personal third place." Howard Schultz
sábado, 18 de setembro de 2010
You can´t copy the heart and soul of a business
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